Accessibility Modernization
Build an accessibility practice that keeps paying off and that can put numbers on the impact. It starts with a few weeks to map where your practice is and where it could go.
For over twenty years, accessibility work has been done essentially one way: help flows through a handful of specialists, one request at a time. Even a strong practice can only grow in a straight line that way. Modernization changes the model underneath, so the same practice scales past one team at a time, decides what to work on with real evidence behind it, and compounds year over year instead of restarting the same work every cycle.
How it starts
This work starts with a tightly focused, paid modernization mapping engagement. A few weeks, and it's concrete:
What I do: trace how your accessibility work actually happens — conversations with your specialists, your builders, and the people who route work between them: what gets asked, what waits, and what never gets asked because everyone already knows it takes too long. And I dig into the record you've already built — years of audits, findings, tickets, and guidance, plus what your customers keep running into: the barriers that show up over and over again. That record shows where your practice stands today, and it's the raw material the modernized model runs on.
What you get: two artifacts you own. The map — how your accessibility work flows today, where it waits, and where the ceiling is. And the pilot plan — the one or two places to change the model first, what each pilot needs, and the numbers you'll put on the impact. Both built to go in front of the people who hold the budget.
What happens next: you run the pilots — with me or without me. The plan is yours either way.
If that sounds like where you are, tell me what you're working on, or book a call, and we'll see whether a modernization mapping engagement is the right place to start.
What changes
The team you've built is somewhere between really good and outstanding. The next gain comes from changing how the work gets done, not who does it. I've worked with hundreds of companies over the course of my career, and I've found that most accessibility practices run into the same ceiling... and it has nothing to do with the people, and everything to do with how the work is done.
The instinct everyone has is to centralize, to stand up one accessibility team or hub that all the work runs through. Modernization keeps the idea of a center and changes what sits there. Instead of a team you route work to and wait on, the center becomes a system that makes your own accessibility knowledge searchable: your systems, your history, your own guidance, available to your builders right where the work happens, and getting smarter every time someone uses it. It stays human-centered, grounded in your data, and powered by an AI system that you own — built inside your walls, so nothing about your systems or your data leaves your control.
That changes what your specialists are for. Freed from being the gate everything waits behind, they spend their time on the work only they can do: deciding what matters most and why, and finding the patterns that fix a whole class of barriers at once. Direct your efforts there, and year over year the practice grows from a "justified cost center" into a function your organization relies on.
Today the business case for accessibility often rests on obligation or moral virtue... the work happens because it "has to" or "it's the right thing to do." Modernization puts that case on data and evidence instead: "Here's what we changed this quarter, and here's the impact it had." That shift, from obligation to evidence, drives the real change and is exactly what you want to share with stakeholders who hold the budget.
Why me
I've spent twenty-seven years in accessibility, working as a consultant across all levels of organizations, and I've led from the inside. I am building AI systems myself every day.
What I've learned is that the hardest judgment in this work is knowing which parts of the work are for humans, and which parts are perfect for AI. That judgment only comes from building. So we start from your systems and your process, not from a product I'm trying to sell you.
Whenever you're ready: tell me what you're working on, or book a call.